Services from PI

The PI Global Services Division is a team of dedicated product specialists. With four distributed global service hubs, we are focused on supporting our customers around the world and deliver the best possible user experience.

 Standard Support ServicesExtended WarrantyExtended Warranty PLUSPI ExpressPI Express PLUS
 
24 months warranty
(Parts and Labour covered for manufacturing defects)
 
 
Access to PI's Service Support Desk
(TRT = Target Response Time)
Standard Working Hours 8:00am to 4:00pm
 
Regional Support
For 2 Years
TRT <12 working hours
Regional Support
For up to 5 Years
TRT <12 working hours
Regional Support
For 3 Years
TRT <12 working hours
Regional Support
For up to 5 Years
TRT <4 working hours
Regional Support
For up to 5 Years
TRT <4 working hours
 
Extended warranty
(Parts and Labour costs covered for manufacturing defects - 1, 2 or 3 additional years)
 
 OptionalOptional
 
Extended Warranty PLUS
(Extended warranty, plus cover for replacement parts that fail due to normal Wear and Tear.*)
 
  OptionalOptional
 
Extended Hours Support
(Access to PI's Global Support team providing ad hoc planned out of hours support services)
 
   
 
Highest Priority Remote & On-Site** Support
 
   
 
Spares Holding
(Dedicated holding of spare parts/systems to minimise unscheduled downtime)
 
    

*A normal wear and tear failure is defined as damaged that has been caused due to ordinary use. Wear and tear failures that are excluded for non-ordinary use might be where the system has been exposed to radiation; liquid or third party abrasive particles have entered the mechanics; the application or operation is beyond the stated capacity of the system (orientation, load, travel limits, environment); or where user error or an external force has been applied that caused the failure. Maximum 2 claims over the 3 year term.

**All on-site services are chargeable in advance at the on-site rate depending on customer location.